What facilities ask, what you should ask them, and how to prepare for the phone screen.
"Tell me about your clinical experience." — Summarize your rotations by setting and population. Emphasize skills relevant to their facility.
"What documentation systems have you used?" — Name specific EMR systems. If you haven't used theirs, say you're a quick learner and name similar systems.
"Why travel therapy?" — Be honest but professional. "I want diverse clinical experience and the opportunity to work in different settings" works better than "I want the money."
"What's your preferred caseload/productivity?" — Research typical expectations for the setting. For SNFs, 85-90% productivity is standard. Show you understand the reality.
"When can you start?" — Have a concrete date. "In 3-4 weeks pending compliance" is typical.
"What's the therapy team like?" — How many therapists on staff? Is there a DOR? Will you have colleagues or work solo?
"What's the typical caseload?" — Get specific numbers. "It varies" is a red flag — push for averages.
"What does orientation look like?" — How many days? Who trains you on the EMR? Is there a clinical mentor?
"Why is this position open?" — Seasonal need? Census growth? Replacing someone who left? The answer tells you a lot about the environment.
"What's the cancellation policy?" — You want 30-day notice minimum with guaranteed hours.
"Can you give me a full pay package breakdown?" — You should see every line item: taxable rate, housing stipend, M&IE, travel reimbursement, and any deductions. A transparent agency will walk you through it without hesitation.
"Have you placed travelers at this facility before?" — Experience with the facility means your recruiter can give you real intel.
"What happened with the last traveler there?" — Did they extend? Leave early? Why?
"What's the complete pay package breakdown?" — Taxable rate, housing stipend, M&IE, travel reimbursement. Every line item, in writing.
Connect with professionals who specialize in placing new grad travelers.